Home Federal Mobile Banking App
Banking with Home Federal Bank of Shreveport & Bossier City, Louisiana just got even better! Bank anytime and anywhere with the free Home Federal Mobile Banking App. Manage your accounts from your smartphone (HFB Mobile App for tablets coming soon) when it's convenient for you. The Home Federal Mobile Banking App combines the benefits of Internet banking with the power of Android™ phones and iPhone®, providing quick access to your account information.
The Home Federal Mobile Banking App is fast, convenient and free and allows you to:
To use the Home Federal Mobile Banking App, you must be a Home Federal Internet Banking user. The Home Federal Mobile App allows you to access your accounts using your existing Home Federal Internet Banking username and password. You can also access image of your checks from your smartphone. To register for Internet banking, click here.
Home Federal Mobile Banking App FAQs
What types of devices are supported?
I just downloaded the app. I can access items like ATM/branch locations, but can't access others such as the account balances. What should I do now?
Features such as ATM/branch locations, Help, and Open Account are available as soon as you complete the download. However, you must first be registered with our internet banking Desktop version prior to accessing password protected information, such as Accounts, Transfers, and Settings from your mobile device.
How does the device registration process work?
You must first be enrolled in our Internet Banking to use the app. After enrolling in Internet Banking and downloading the app, you must register your mobile device. To complete this process, follow these steps:
Do I have to enter in my username each time I login?
Once your device is registered and you are logged in, you can navigate to the Settings function and select "Username Not Saved." This will change to "Username Saved." The next time you login you will only be prompted to enter in your PIN/Password as your device ID is registered with the mobile app service.
I am having trouble registering my device. What should I do now?
If you are having difficulty registering your device, it is recommended to verify that you are an active user of Internet banking. First, log into Internet banking to confirm your login credentials. If you still have issues using the app, contact our mobile support team at 318-222-1145 or firstname.lastname@example.org.
What is the cost for this?
There is currently no fee for the mobile banking app.
How many incorrect login attempts may be made?
You are allowed three attempts before you are locked out of the system. If you inadvertently do so, please contact our mobile support team at 318-222-1145 or email@example.com.
Can my mobile app session time out?
Yes, your HFB mobile app session will time out after three minutes. However, you may change the log in time from one to ten minutes in the Settings function of the mobile app.
What if I lose my mobile device or change my mobile number?
Access to the app is password protected. To ensure your security, it is recommended to contact our help desk as we can either block your device or un-register your device for mobile banking. Also, you should call your service provider to have your phone disabled.
How can I see more account history in my mobile app?
In the Settings function you can choose how much history you wish to see, from 1 to 99 days.
Is the mobile deposit feature secure?
Deposits made through the Home Federal mobile banking app are protected according to the highest financial industry standards. Layered security features include: password protection, internet firewalls, intrusion prevention and detection systems, and 128-bit encryption. For more information regarding Mobile & Online Banking Security, review our Better Practices brochure.
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On iTunes: iPhone and iPod touch are registered trademarks of Apple, Inc.